Terms & Conditions

Terms & Conditions – Kalra Bus Services

Welcome to Kalra Bus Services. By using our website, booking our vehicles, or availing our services, you agree to the following terms and conditions. Please read them carefully.


1. Booking & Payment
  • All bookings must be made in advance via phone, email, or our website.
  • A minimum advance payment is required to confirm your booking.
  • Full payment must be made before or at the time of vehicle pickup.
  • We accept cash, UPI, bank transfer, and online payment methods.

    • 2. Cancellation & Refund Policy
  • Cancellations made 48 hours before the journey will receive a full refund.
  • Cancellations made within 24-48 hours will be charged 50% of the total booking amount.
  • No refund will be provided for cancellations made less than 24 hours before the journey.
  • In case of unavoidable circumstances (e.g. natural calamities), rescheduling may be considered.

    • 3. Vehicle Usage Terms
  • Vehicles are provided for the specific route and duration as agreed at the time of booking.
  • Any extension in time or kilometers beyond the agreed limit will be charged extra.
  • The customer will be responsible for any damage caused to the vehicle due to negligence.
  • Smoking, drinking, or carrying illegal substances inside the vehicle is strictly prohibited.

    • 4. Driver & Staff Conduct
  • Our drivers are experienced, licensed, and trained for customer service.
  • Any misconduct by the customer with the driver or staff will result in immediate cancellation of service without refund.
  • Tips to drivers are not mandatory and are at the customer’s discretion.

    • 5. Delays & Liability
  • Kalra Bus Services is not responsible for delays caused by traffic, weather, roadblocks, or any unforeseen events.
  • We are not liable for any loss of personal belongings left in the vehicle during or after the journey.
  • In the event of a mechanical failure, a replacement vehicle will be provided as soon as possible.

    • 6. Taxes & Permits
  • All tolls, state taxes, parking charges, and entry permits (if not included in the package) are to be paid by the customer during the trip.

    • 7. Privacy & Data Protection
  • We respect your privacy. Any personal information collected during booking is used only for service purposes and not shared with third parties.

    • 8. Changes to Terms
  • Kalra Bus Services reserves the right to modify these terms at any time. Updated terms will be posted on our website.